September 29, 202600.0
Lead reply SLA in real estate: stop losing inquiries
Guide · real estate
A lead cools faster than a listing on the showcase. If a broker replies “when free”, the deal often leaves. First-reply SLA is insurance against lost hot inquiries.
5 minworking threshold
timeron the card
escalationto lead
reportby team
Pain
Private chats instead of a lead queue — no owner, no late proof, no numbers conversation.
A working SLA looks like
- Clear threshold in business hours
- Lead lands in CRM (site, bot, or manual) — not only in WhatsApp
- Timer and overdue state
- Escalation if untouched
- Weekly compliance by person and source
1
Day 1: team rule
Threshold, hours, what counts as a reply.
2
Days 2–3: CRM queue
Source, owner, timer, Telegram alert.
3
Days 4–5: telephony link
First touch from the card.
4
Days 6–7: review
Breach causes and load fixes.
Rate this article
Comments(0)
No comments yet. Be the first!
