How a paying Telegram bot raises sales efficiency: the CRM lead already has geo and payment status
Blog · CRM · Telegram · payments
Telegram sales stall when the customer already picked a SKU and the manager is still collecting name, address and a payment screenshot by hand. The contour bot → payment provider → UpGrid CRM closes that gap. We do not name the client. Same story as the D2C case.
The manager should not be cashier, cartographer and secretary. The bot takes the order, the provider confirms money, CRM shows the person, the pin and the payment on one card.
How the bot talks to CRM
Telegram dialogue
Language, contact, location, catalogue. Chat id, name, username.
Lead at checkout
Card appears before money: awaiting payment, SKU, amount.
Payme or Click
Link with order id. «Check payment» asks the provider, not a human.
Card catches up
Paid: order formed, prepayment, timeline. Unpaid: the lead stays visible.
What sits on the lead card
- Who. Telegram name, shared contact, phone, username, language, chat id.
- What. Catalogue line, qty, amount, internal order id.
- Where. Lat/lng, map, delivery status «location received».
- When paid. Provider or COD; paid flag; chat event with confirmation text.
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